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Committed to Your Satisfaction

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Expert Guidance and Peace of Mind Every Step of the Way

Exceptional customer service is our cornerstone, and it’s why our clients return repeatedly. If an issue arises, we’ll handle it promptly and efficiently. Have a question? We’re always ready with the answers you need. Our unwavering dedication to outstanding service ensures you experience support and confidence throughout the entire journey.
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CUSTOMER SERVICE

The CH Warranty Program

At the close of every job, Carlson Harris assembles a binder to be provided to the owner, containing the following:

  • One year warranty from Carlson Harris
  • Specific product warranties
  • Any special warranties from the trade contractors
  • All maintenance manuals
  • A list of all trade contractors and phone numbers
  • As-built drawing
  • Survey
  • Copy of last requisition with cost breakdown by division
  • Statement from Carlson Harris that after the one year warranty expires, if a problem arises, we should be called first to:
    • Examine the problem
    • Determine if the item has warranty or recourse
    • Assure correction of the problem in a cost-effective and timely manner.

TESTIMONIALS

Hear About Our Clients' Experiences with Our Unmatched Customer Care

Our association with Carlson Harris spans over many years. Some of the projects were small, some moderately large, and the last project consisted of a 21,400-square-foot office building construction. Each and every one of the projects were pleasant experiences beginning with the planning, actual construction, and servicing thereafter. They were always pleasant, professional, and timely. Should we have the need for services in the construction field again, I would feel confident to obtain their services and recommend them to my friends. —Adam Fueredi, M.D., FACR

To Whom it May Concern: I am writing to you regarding Carlson Harris General Contractors, Inc. They worked on an extensive and complicated renovation and addition to our home in Naples, Florida in 2008-2009. The were wonderful to work with and have taken good care of us ever since. They delivered on time, the quality of workmanship was extremely high, and they managed the project with care and attention to detail and were always available and open to discuss changes along the way. At the end of the project we were good friends and not everyone can say that! I would highly recommend Carlson Harris without hesitation or reservation. Please feel free to contact me if you have any further questions. —Bonnie Larson

There are undoubtedly a number of good contractors in Naples, but your team must head the list. If someone is looking for a quality construction job with a company who is willing to pay attention to detail, they should certainly consider Carlson Harris…..In total a great job was done in selecting contractors, but more importantly your team kept them responsive to their obligations. We also appreciated how your team worked so effectively with the architect, landscape architect and designer to give us a home we are very proud of and enjoy more each day. Please extend our thanks to the whole team. Such a good job was done, I doubt we will have a desire to build another home soon, but if we do you can be sure we will call on Carlson Harris. —Joanne L. Halstead

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